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OTRS - Support / Saksbehandling

     

    Du kan bruke de følgende "tags"

    <OTRS_OWNER_*>
    Valg for sakens eier (f.eks. <OTRS_OWNER_UserFirstname>).
    <OTRS_RESPONSIBLE_*>
    Valg for saksansvarlige (f.eks. <OTRS_RESPONSIBLE_UserFirstname>).
    <OTRS_CURRENT_*>
    Valg for den nåværende brukeren som ba om denne handlingen (f.eks. <OTRS_CURRENT_UserFirstname>).
    <OTRS_TICKET_*>
    Valg for sakens data (f.eks. <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>).
    <OTRS_CUSTOMER_DATA_*>
    Valg for den nåværende brukerens brukerdata (f.eks. <OTRS_CUSTOMER_DATA_UserFirstname>).
    <OTRS_CONFIG_*>
    Valg for oppsett (f.eks. <OTRS_CONFIG_HttpType>).

    Eksempel maler

    Autosvar

     

    RE: <OTRS_CUSTOMER_SUBJECT[20]>
     
    Thanks for your email.
     
    You wrote:
    <snip>
    <OTRS_CUSTOMER_EMAIL[6]>
    </snip>
     
    --
    Super Support Company Inc. - Waterford Business Park
    5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA

    Hilsning

     

    Dear <OTRS_CUSTOMER_REALNAME>,
     
    Thank you for your request.

    Signatur

     

    Your OTRS-Team
     
    <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>
     
    --
    Super Support Company Inc. - Waterford Business Park
    5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
    --
    PS: Your email address in our database is "<OTRS_CUSTOMER_DATA_UserEmail>".
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